We ensure that the pharmacists package your products in sealed boxes that clearly show whether or not the box has been opened. Refrigerated items are packed between ice gel packs to keep medicine temperatures stable during transit. Our packaging methods are compliant with government regulations.

Yes, to purchase medicines through the Niramaya Soul App, you must first upload a valid prescription. However, a prescription is not necessary to buy cosmetics or skincare products. If you've misplaced your medication, our physicians will diagnose and prescribe for you over the phone.

We deliver medicines from authentic companies, and we have a zero-tolerance approach for bad quality. Niramaya Soul only acquires medicines directly from pharmaceutical companies or verified distributors.

Yes, we only partner with labs or diagnostic centers with an ISO (International Organization for Standardization) Certification. Our partner labs must have all the valid healthcare licenses in order to be listed on our platform.

You will be able to speak with the doctor only through a video/audio consultation after booking an appointment with him. you cannot directly call and talk to a doctor here.